General terms and conditions of transport

These General terms of transport are applied to all Kiitolinja chain´s transport assignments.

Scope of application
1 §
These terms and conditions shall be applied – unless otherwise specifically agreed – to all of Kiitolinja Chain's transport assignments. Kiitolinja Chain consists of the companies which accomplish transports and other services under the Kiitolinja brand.

Transport contract
2 §
A transport contract is made when the customer orders space for a shipment or on receipt of goods for transportation by a Kiitolinja Chain-terminal or driver. A transport contract is confirmed with a waybill or by comparable means of electronic data interchange or by transport contracts accepted by the contracting parties.

Waybill
3 §
The consignor shall provide a waybill, in compliance with the applicable SFS standard, for every consignment. The most important data to be entered in a waybill:
- Waybill number, including barcode (in compliance with standard consignment note for domestic transport, SFS 5865).
- Customer number and contract number, if the terms of a valid transport contract apply
- Consignor's name and address
- Consignee's name address and telephone number
- Name and address of freight payer, if other than the consignor or consignee
- Number of packages, marking/number, type of package
- Contents of consignment, special requirements and product or environment-related requirements, e.g. heated, cooled, deep-frozen
- The gross weight of the consignment in kilograms and volume or cubic weight if the weight is less than 333 kg/m3
- The proper trade name of any hazardous or dangerous goods, UN number, class and package group
- In case of a C.O.D consignment which has been agreed in advance, the waybill shall include the amount to be collected on delivery marked in numbers and in letters and the name and bank account number of the party paying for the consignment. Parties concerned may also enter in the waybill other information regarding the consignment as they see fit.

4 §
The consignor is responsible for the correctness of the information he has entered in the Waybill or given to the carrier for this purpose. The consignor is responsible for the payment of the freight and other charges for the consignment to the freight carrier. The consignor having entered in the waybill or otherwise informed the carrier that the freight and other charges shall be paid to the carrier by the consignee or another third party does not release the consignor from liability to make these payments to the carrier should the said party fail to make the required payments.

Packing and addressing of goods
5 §
The consignor is responsible for ensuring that the packaging of the goods is adequate and can withstand the transportation under the conditions that can reasonably be expected. The consignor is responsible for ensuring that the consignment is accompanied by the appropriate handling instructions. The consignor shall compensate the carrier for any damage and costs caused to persons, vehicles, equipment or other goods due to inadequate packaging. The freight carrier may refuse to transport inadequately packed goods.

6 §
The consignment shall have clear address markings. It is important for the proper handling of the goods that information on required freezer or thermo transport is clearly marked on both on the goods and the waybill. Address markings shall also include the total number of parcels included in the consignment.

Transport booking
7 §
The consignor may bring the goods to the carrier's terminal without a special transport booking.

8 §
Should the consignor wish the carrier to collect the goods, he shall make a transport booking. The transport booking shall include the following information:

- Consignor's name, address and customer number
- Collection address
- Preferred time of collection
- Consignee's name and address
- Delivery address
- Description of goods, quality, quantity and special instructions
- If the required time of delivery differs from the normal delivery schedule, the matter shall be agreed upon specifically. In this case a confirmed marking in compliance with company instructions shall be entered in the waybill.
- Name and address of freight payer, if other than the consignor or consignee

The consignor is responsible for the correctness of the transport booking information. The consignor is liable for damages and costs to the carrier resulting from incorrect or insufficient information. Costs incurred by the carrier shall be considered equal to the value of the chargeable freight, unless the carrier can prove that the true costs and damages exceed the chargeable freight.

Handing over goods for transportation and loading
9 §
The carrier shall load the goods delivered to the terminal by the consignor.

10 §
The consignor shall be responsible for the loading, stowage and securing of goods to the vehicle when the freight carrier collects the goods. The freight carrier can provide assistance in loading, but this takes place on the account and at the risk of the consignor.

Transport time
11 §
The freight carrier shall endeavour to transport the goods by the fastest possible means and routes with reference to Kiitolinja Chain's valid delivery times and schedules. Collection and delivery times shall be agreed upon separately.

12 §
Delay of delivery shall be handled in compliance with the National Law Covering Haulage by Road.

Unloading and delivery of goods
13 §
The consignee shall acknowledge the receipt of the consignment from the freight carrier upon delivery by his signature and clarification of name on the waybill or other transport document.

14 §
Goods unloaded at the terminal shall be collected within one working day from their arrival. The freight carrier has the right to collect an extra charge for storage according to the tariffs in effect should the consignee fail to collect the goods within the said time limit.

15 §
The consignee shall be responsible for the unloading of the goods from the vehicle when the freight carrier delivers the goods to the consignee. The freight carrier can provide assistance in unloading, but this takes place on the account and at the risk of the consignee.

Services
16 §
Collection transport refers to collection of goods from the consignor to the freight carrier's terminal within short-distance zones. Delivery transport refers to delivery of goods to the consignee from the freight carrier's terminal within short-distance zones. In case of collection or distribution transport the freight carrier shall load the consignment onto the vehicle from its immediate vicinity, e.g. a loading bay, or unload the consignment from the vehicle to its immediate vicinity, e.g. a loading bay, if it is possible and practicable with regard to the size of the consignment, using the standard loading equipment of the vehicle. In the case of collection or distribution transport, the freight carrier has the right to charge a separate surcharge according to the tariffs in effect for possible delaying factors or extra services, e.g. delivery of goods to upper floors of a building, unloading of goods from pallet or carrying goods to retail or other premises.

Transport of dangerous and hazardous goods
17 §
In the case of dangerous or hazardous goods, the consignor shall comply with acts, decrees and other stipulations regarding the transportation of such goods. When booking transport for dangerous goods the consignor shall inform the freight carrier on the nature of the danger caused by the goods (ADR class) and the necessary precautions well in advance to the transport. The consignor is responsible for entering the particulars concerning the goods in the Waybill and for providing the freight carrier with the appropriate Road Transport Emergency Card.

If the authorities have given any orders regarding the identification, packing, clearance etc. of certain types of goods, the consignor and consignee are responsible for carrying out their respective obligations in this respect.

The consignor and consignee are liable for any loss or damage incurred by the freight carrier due to penalties or other sanctions imposed upon the freight carrier for transporting dangerous goods if the freight carrier has not been aware or may not reasonably have been expected to perceive the dangerous nature of the goods.

Right of lien
18 §
The freight carrier has a right of lien to the goods under his control for all charges and costs in respect of the said goods and for any other amounts due from the same customer. Should the goods be lost or destroyed, the freight carrier has the same right of lien to compensation paid by an insurance company or other party. Should the amount due to the freight carrier not be paid, the freight carrier has the right to sell in an appropriate manner that proportion of the goods that is required to cover the total amount due to him, included expenses incurred. If possible, the freight carrier shall inform the customer well in advance of the measures he intends to undertake with regard to the sale of the goods.

Pallets
19 §
Kiitolinja Chain operates according to the Finnish Trucking Associations's Transport Pallet Terms and Conditions in effect at the time of each shipment.

The National Law Covering Haulage by Road
20 §
The National Law Covering Haulage by Road shall be applied to all of Kiitolinja Chain's transport assignments, unless expressly otherwise agreed by the contracting parties.

Internet services 
21 §
A main user identifier (master) and a password will be given to customers in contractual relation with Kiitolinja Chain. After it the customer is obliged to give sub-identifiers to its own personnel as well as update the password(s). The customer is responsible for all user identifiers and passwords. If there is any doubt that user identifiers or passwords may have gone to wrong hands, the customer is responsible for informing Kiitolinja Chain about it immediately.

22 §
The service is available for the customer round the clock. Kiitolinja Chain does not guarantee, though, that this service is available for customers without any interruptions. Kiitolinja Chain is not responsible for possible interruptions or faults, which may cause customer direct or indirect damages or discrepancies.

23 §
Kiitolinja Chain has right to change its internet services and terms, and take in use service fees and other possible charges by informing the customer 30 days before the changes are in force. When the contract between Kiitolinja Chain and the customer ends, Kiitolinja Chain has right to remove all user identifiers and passwords, which were given to the customer when the contract was made.

In case of disagreement upon the interpretation of the terms, the interpretation is made based on the original Finnish version.

Last modified: 17.06.2011